Please read the following policy carefully before using the website.
Our Commitment to You
We value and are committed to protecting your privacy by ensuring that your Personal Information is treated with care and is not used or disclosed in ways to which you have not consented.
“Personal Information” is information about an identifiable individual. Personal Information includes your name, residential address, telephone number and email address.
By using this website, you understand and agree that your Personal Information will be treated as described in this Policy. If you do not agree with this Policy, please do not use this website, our services, or otherwise provide your Personal Information to us.
Please check this page each time you use this website, as we may update our policy from time to time.
We comply with all privacy laws in Canada and British Columbia. Subject to our obligations under these laws, you may withdraw your consent at any time.
What Personal Information Do We Collect?
When you use this website to register for an account, book or pay for classes, or send us questions or comments, you will be providing us with your Personal Information. The Personal Information we collect will vary based on interactions, but may include:
- your contact information;
- your date of birth
- your password for your user account on this website;
- your payment information, if you make a purchase from us;
- any reservation history; and
- any other Personal Information you choose to provide to us.
To participate in one of our classes or create an account with us, you will provide us with the Personal Information of an emergency contact. Emergency contact information consists of the name, phone number, and relationship to the customer of a person to contact in the event of an emergency. By providing us with the Personal Information of an emergency contact, you warrant to us that these third parties are aware of, and consent to, you providing us with their Personal Information for this limited purpose.
When you visit this website, our Internet servers collect non-identifiable technical information on an anonymous basis, including:
- your browser type and operating system;
- your IP address; and
- details about your visits to this website including information such as date, time and pages visited.
This information is used for administration purposes and help us better understand visitors’ use of this website, as well as to protect the security and integrity of this website.
Why Do We Collect Personal Information?
We collect and use Personal Information primarily for the following purposes:
- to provide you with our services;
- to maintain your user account;
- to improve the customer experience;
- to monitor the use of this website;
- to improve our offering (whether it be pricing, class times, etc.);
- to process transactions;
- to communicate with you regarding company news, contests, and other information that may interest you;
- to enforce this Policy and our Terms and Conditions; and
- to meet any legal, regulatory, audit, security, and financial requirements under federal and provincial laws.
We do not collect more Personal Information than we require for these purposes.
When Personal Information that has been collected is to be used for a purpose that we have not previously identified, we will communicate that new purpose prior to using the information, unless the new purpose is required by law.
Other than as required by law (for example, in response to a court order or subpoena) or set out in this policy, your Personal Information will not be used for any purpose to which you have not consented.
Non-Disclosure of Your Personal Information
We will not sell, exchange, transfer or share your Personal Information with another entity, other than as set out in this Policy, without your consent unless required to do so by law.
We may disclose the information we collect from you when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this policy, or as evidence in litigation in which we are involved.
Retention and Disposal of Personal Information
We keep Personal Information only for as long as is necessary for the purposes for which it was collected, or as otherwise required by law. When we dispose of your Personal Information, we will do so in a secure and responsible manner.
Links to Other Websites
Questions and Further Information
We ensure information about our privacy policies and practices is readily available. If you have any questions about the accuracy or security of the Personal Information collected from you, you may have access to that Personal Information in order to verify and update it, unless we are required by law to refuse such access. If you have any concerns, complaints, or if you would like further information regarding our privacy policies or practices, please contact us.